If it has been more than 15 days since the last update, contact our Customer Happiness team. This number should work in your local postal provider’s website. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. To get your local postal provider’s tracking number, go to the Asendia tracking webpage and locate the field “Delivery by Postal provider” on the right. Your tracking updates will now be provided from your local postal provider instead of Asendia at this point. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. USPS USPS tracking numbers are generally longer and typically formed of 20-22 digits without any letters. Sometimes tracking will end, or “freeze”, once this hand off has occurred. DHL Express tracking numbers are composed of 10 digits only (eg: 1234567890) or starting by 000, by JJD01, by JJD00, or by JVGL (eg: JD0166666666). DHL Express allows numbers that uniquely identify a package for domestic and international shipping DHL eCommerce, DHL. If your package has already arrived in your country and the tracking info has not updated since its arrival, it is likely because your package has been handed off from Asendia to your local postal provider for the final leg of delivery. The tracking will take a few days to update during this part of the shipment. Often, the tracking info seems to freeze as it travels to the destination country. After it is processed at this facility, the package is shipped to its destination country. International orders are first processed through the Asendia Export Facility in Bell, CA area.
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